Account Manager pro VML

 Company:
WPP
 Workplace address:
Bubenská 1477/1, 17000 Praha - Holešovice, CZ
 Type of employment:
Full-time work
 Type of contractual employment relationship:
employment contract
 Duration of employment:
Limited (temporary)
 Benefits:
Cell phone, Educational courses, training, More than 5 weeks of vacation, Meal tickets / catering allowance, Corporate events, Occasional work from home, Notebook, Dog-friendly office
 Required education:
Secondary education or professional training with a school-leaving exam
 Required languages:
en (Advanced)

As a Account Manager, you'll bridge the gap between Microsoft’s internal teams and partners across various EMEA markets. Your role is to ensure that partner requests are handled smoothly and efficiently, providing the necessary information, answering questions, and resolving issues with precision and care.

What you will do?

  • Assist Microsoft partners with enrollment and launches across different Microsoft solutions, including Azure, Modern Work, Security, and BizzApps.
  • Help partners navigate internal tools, from login issues to document uploads and ticket submissions.
  • Manage escalations by opening tickets with corporate support teams, facilitating communication between partners and internal teams, and ensuring issues are resolved.
  • Understand the specifics of Microsoft partner programs across the EMEA region to provide accurate support.
  • Work closely with internal teams and partners to ensure timely handling of all requests.
  • Maintain ongoing communication between partners and internal teams, including regular calls.
  • Keep a record of partner interactions and report your activities on a monthly basis.
  • Adhere to communication guidelines, policies, and procedures.

What you will need?

  • Excellent verbal and written communication skills.
  • Detail-oriented with strong multi-tasking abilities.
  • Proactive in identifying and resolving issues.
  • Ability to prioritize tasks and manage time effectively.
  • Comfortable working independently and as part of a team.
  • Flexible and resilient in adapting to changing situations.
  • Experience in client service or customer support is a plus.

What reward you will get from us?

  • Stability and the backing of a large agency with the atmosphere of a small one;
  • Working in a senior team;
  • An agency full of talented people, built on mutual respect and inspiration;
  • Various educational activities to support development and growth, with maximum flexibility to meet individual needs;
  • At least 27 days off and free entry to our RunTour running event;
  • Offices in the WPP Campus at Bubenská 1, offering various events and conferences directly in the building, plus discounts in the surrounding area;
  • Close collaboration with other WPP agencies, so when we need expertise, we don’t have to go far;
  • Meal allowance of CZK 99/day;
  • Dog & baby friendly approach;

To sum it up – at VML, we care not only about doing good work but especially about the people behind it. We want everyone here to feel like themselves. We welcome anyone who can further enrich our team with their mindset, personality, or energy.

About the company WPP

WPP

The Prague WPP Campus is home to GroupM, H1.cz, MediaCom, Mindshare, Wavemaker, Ogilvy, Red Fuse, VMLY&R, and Wunderman Thompson. Are you ready to become part of those amazing family? Apply now. We are waiting for you.
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I am interested in the position

For the purpose of the selection procedure for this position, agency: • YOUNG & RUBICAM Praha s.r.o., Business ID: 261 33 113 • Geometry Prague, s.r.o., Business ID: 257 16 964 • Group M, s.r.o., Business ID: 267 03 041 • H1.cz s.r.o., Business ID: 274 01 944 • MediaCom Praha s.r.o., Business ID: 251 49 962 • Mindshare, s.r.o., Business ID: 629 07 999 • Ogilvy, s.r.o., Business ID: 251 20 158 • WAVEMAKER Czech s.r.o., Business ID: 471 24 067 • Wunderman Thompson s.r.o., Business ID: 250 54 309 • WPP Czech Properties, s.r.o., Business ID: 448 49 044 as the controller, shall process the data you provided (or publicly obtained) in accordance with the General Data Protection Regulation (EU) 2016/679. The controller will assign the data processing to Alma Career Czechia s.r.o., ID No. 264 41 381, which will do so using its electronic systems. The controller will assign the data processing to Alma Career Czechia s.r.o., ID No. 264 41 381, which will do so using its electronic systems. ##NON_EU##
By replying to this advertisement, you provide the controller with your personal data for the purposes and the duration of the selection procedure. In connection with processing your data, you have the respective right: (i) to access the data, (ii) to correct or complete inaccurate or false data, (iii) to delete the data if it is no longer needed for the purposes for which it has been collected or processed, or if it has been collected illegally, (iv) to limit the data processing in special cases, (v) to transfer the data, (vi) to object to the data processing which will therefore be terminated, unless there are serious legitimate grounds for processing which outweigh your interests, rights, and freedoms, especially if the reason is an enforcement of legal claims, and (vii) to contact The Office for Personal Data Protection. ##NON_EU## For more information on data processing by Alma Career Czechia s.r.o., Reg.No.: 26441381, with its registered office at Menclova 2538/2, 180 00 Praha 8, contact the Data Protection Officer, e-mail: DPO-CZ@almacareer.com or visit www.lmc.eu/en/privacy-policy/.
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